SIR20216 Certificate II in Retail Services

What is the Retail Work Pathway?

Our Retail Work Pathways are a great step forward to give you the basics in entering and or up-skilling within the retail sector. You will learn how to deliver high quality service to customers in a range of retail settings and undertake work in speciality stores, supermarkets, department stores and retail fast food outlets.

SIR20216 Certificate II in Retail Services reflects the role of retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.


  • Personalised support to get a real job in the Retail industry
  • Customer service 
  • Communicate in the workplace
  • Organise personal work priorities
  • Work effectively in a service environment
  • Problem solving

Job Prospects

  • Retail Assistant
  • Sales Associate
  • Cashier
  • Customer Service Representative
  • Visual Merchandiser
  • Store Manager
  • Assistant Store Manager
  • Inventory Control Specialist
  • Food Assistant